Title: How to Build an E-commerce Chat bot with Azure Bot Framework

Brian McKeiver

Brian McKeiver

Target Audience: All skill levels

We use bots all the time at our office and love them. However, they typically are “dumb” bots that handle simple notifications to our Slack channels. I wanted to create a bot that was a little bit more complex and a lot smarter than the standard fair. With that goal in mind, I came up the idea of making a sort of “self service” way for someone who has placed an order on a e-commerce site to come up with a way to check their order history and/or order status by chatting with an automated Bot. I also originally wanted the bot to work on Slack, and when I discovered that the Microsoft Bot Framework delivered that ability plus many more channels, it was “game on” from there. The smartness of the bot comes from the Language Understanding Intelligent Service (LUIS) that Microsoft Cognitive Services provides. After getting the project up and running I realized that this combination of technologies was down right amazing.

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